Amtec’s Online Policy We greatly value our customers! We’ll do everything we can to insure your 100% satisfaction. If you are ever dissatisfied for any reason, please contact us immediately at 516-749-1247. Shipping Policy- All Items are Shipped w/Commercial Shipping Company to a direct shipping Point. Receiving is the responsibility of our customers; Bill of Landing should be signed after Inspection only. All Items are insured against damages till Bill of Landing is signed. When an Item is shipped-out, Customer will receive an email with the Transit Company’s name and your PRO number. For exact delivery date, please contact the Shipping Company. Large Merchandise comes on a pallet banded and wrapped for further protection. A forklift will be needed to unload unit or the unit can be unpacked and unloaded piece by piece/ panel by panel off the pallet while it is still on the truck. Two or three people will need to be available to receive delivery if this option is chosen. You may be charged a surcharge if it takes too long to unload the truck. Shipping Time: Customers should expect a standard shipping time of 2 to 3 business days for all in-stock Orders. That includes 72 hours for preparing the order for shipment and once Shipped-out we will send an E-mail with the PRO#, which will enable you to go to the web site noted and actually TRACK your shipment. Amtec will always strive to ship products in a reasonable time frame. The return of any and all merchandise must be routed through Amtec's Customer Service Returns Department. To return merchandise for any reason, or for merchandise return questions, you should contact our Customer Service Returns Department. Policy Regarding Needed Permits and Suitability: Because permit requirements vary so much from city to city and region to region, Amtec can make no guarantee about the suitability or requirement or availability of permits for products purchased online. It is the buyer's responsibility to ascertain when and if they are required, and to obtain them as necessary. If the buyer is unsure, we recommend that they check with their local building department for clarification of requirements. Condition of Products and Installation: Unless otherwise noted, all products come in a "knocked down" condition, with assembly required on the part of the buyer. Buyers may request quotations for installation and assembly from us or from any one who can offer. Policy for Defective Merchandise and Shortages: If a product appears to have a manufacturer's defect, or if there is a shortage, please contact us within 2 days at 516-749-1247 for immediate service. We will be happy to replace the product, but please do not return products to Amtec without first contacting us to receive instructions. Because of high freight rates, we may simply choose to replace the merchandise, at our discretion. Returns of defective items require a Return Authorization Number. Packages without a Return Authorization Number written clearly on the package will be refused, and Amtec will not be held responsible for the ultimate disposition of such shipments. Return Policy for Non-Defective Merchandise: Restocking Policies - Stock orders which are cancelled or changed by our customer after they have been released for production will be subject to a 25% restocking fee based on the total invoiced amount. Special (Custom-Made) Orders which are cancelled by our customer after they have been released for production will be subject to the total invoice amount. The authorized return of non-defective merchandise could incur up to a 25% (of the order total) restocking fee, based on the discretion of Amtec. No return shipments will be accepted without a Return Authorization Number written clearly on the package. No returns will be authorized after 14 days from the receipt of shipment by the Customer. Used merchandise may incur up to a 100% restocking fee, depending upon condition of the returned item. Once a return has been authorized by Amtec's Returns Department, the Customer must: Return the item to the address given to the Customer by the Returns Department. Write the Return Authorization Number clearly on the outside of the box or package. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns valued above $100.00 should be insured. Amtec. can not be held liable for returned merchandise that does not reach its Returns Department. Amtec. will notify the Customer of their refund via e-mail, or Fax, once it has received and processed the returned item. The Customer can expect to be issued a refund within 1 to 10 business days of Amtec's receipt of their return. Amtec can refund shipping costs only if the return is a result of an Amtec’s error. Customers are responsible for all freight charges on refused shipments or returns, except when due to an error by Amtec. Amtec is not responsible for incidental or consequential damages or losses due to product defects, errors in shipping of orders, or other errors. The limit of Amtec's liability is the replacement cost of any item the Customer purchased from Amtec. Return Policy for Merchandise Damaged in Shipment: Items damaged in shipment are the responsibility of the freight carrier, and claims should be filed accordingly. Any missing or damaged cartons must be noted by the recipient, on the freight bill. If the customer notices concealed damage after the driver has left, they are instructed to keep all the packing and call the freight carrier to arrange to file a claim. Amtec. is not responsible for damage caused by the freight carrier, but will help resolve any problems to the customer’s satisfaction. Back Orders: Customers will be notified if a product ordered is temporarily out of stock. Customers may be issued a full refund, or wait for the stock to become available, at their request.

Order Changes/Amendments: Generally, the customer should assume that once an order is placed, it cannot be changed in any way. However, if the customer contacts Amtec’s customer service department as soon as possible (within 24 hours) with a change request, it may be possible to amend the order. Because shipping charges vary based on several geographical factors, even address corrections can result in extra fees. The customer is responsible for supplying accurate shipping information, and is accountable for any and all losses due to such errors. If it becomes necessary to cancel an order, it may be subject to a restocking fee of up to twenty percent (25%) for In-stock Items. Cancelled Orders: Once an order has been placed with Amtec. it can only be cancelled if it hasn't yet been shipped out. All order cancellations - already shipped or awaiting shipment - are subject to a restocking fee of up to twenty five percent (25%) of the order total for all standard stocking items, plus any shipping and/or handling charges that may apply, based on the discretion of Amtec. Product that is built to order is non-cancellable, and up to 100% may be charged. Payment Terms and Past Due Invoices: Unless otherwise noted, all orders are prepaid by check or credit card. We accept check by fax. If a check has been faxed to us, we reserve the right to negotiate the check through our check by fax program. By faxing a check to Amtec, you have given your express permission for us to process the check. All past due invoices are subject to the highest interest rate allowed by law. All bounced checks incur a $39 fee, and must be replaced immediately by a cashier's check. Choices of Law, Disputes: All orders, unless specifically noted otherwise, take place in the State of NY, in the County of Nassau, regardless of FOB points or shipping points. - This agreement and the performance of the parties hereunder shall be construed in accordance with and governed by the law of the State of New York and shall be deemed made in the state. Buyer irrevocably consents to the exclusive jurisdiction of the courts of Nassau County, New York, on all matters arising out of or relating to this sale and Buyer further irrevocably consents to service of process by certified mail, return receipt requested, at Buyer's address set forth in the order acknowledgement. The above terms and conditions apply to all orders placed with the seller and accepted by Manufacturer. Buyer acknowledges having read and understood these terms and conditions and agrees to abide by them upon placement of any order with Seller. In the event it becomes necessary to refer the account to a collection agency or to institute legal action to obtain payment of the account, Buyers agrees to pay all reasonable attorney fees and court costs incurred by such action. Product improvement is a continuing commitment of Manufacturer. Research and design require that we reserve the right to modify and / or change specification and prices without notice. It is up to Manufacturer. To offer a grace period of 30 days. Privacy Policy: We can be reached via e-mail at amtecs@hotmail.com Or you can reach us by telephone at: 516-342-9322. For each visitor to this Web site, our Web Server automatically recognizes NO information regarding the domain or e-mail address. We collect: Only the domain name, but not the e-mail address of visitors to our Web page. Aggregate information on what pages visitors access or visit The e-mail addresses of those who communicate with us via e-mail Information volunteered by the visitor The information we collect is NOT shared with other organizations for commercial or any other purposes. With respect to cookies: We do not set any cookies. We will not contact you unless you request it via an e-mail or phone call. We never share your information with anyone. We do NOT share your e-mail address with any third party. If you supply us with your postal address online you will only receive the information for which you provided us your address if this method is your preference. Persons who supply us with their telephone numbers online will only receive telephone contact from us to provide you with the information you requested if you prefer that method of contact. With respect to Ad Servers: We do not participate in any ad server programs, but may offer links to other sites with related or helpful information. We are not responsible for their privacy policies, so be sure to check their individual privacy policies when visiting their sites. We will never use your information for any other purposes than for which it was originally collected. In the event that we may decide to use customer information for new, unanticipated uses not previously disclosed in our privacy notice, and our information practices change at some time in the future, we will post the policy changes to our Website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back to our Website and this page specifically from time to time. Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Visitors may access this information by e-mailing us at the above address. Visitors can have this information corrected, if necessary, by sending us e-mail at the above address. With respect to security: All security sensitive information is collected thru our store, which is protected with a valid SSL certificate.